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You are here: Home / Course / rtNOW General Training Course
10 Apr10:08am
posted by admin
categories
  • rtNOW
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This course is designed to quickly get new rtNOW agents up to speed with rtNOW policies, technology, and processes.  Once completed, an rtNOW agent should be able to schedule their own hours, take calls, and submit their call tracking information for payment.

Course Content

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How this Course Works
Our Core Values, Mission, and Vision
What is rtNOW? The Basics. 3 Topics
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Lesson Content
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The phone call.
The HIPAA compliant video chat.
The documentation.
Required Technologies 5 Topics
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Lesson Content
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Computer Requirements
Headphones / Microphone
Cell Phone and Coverage.
High Speed Internet Access.
Chrome and the "Block Yourself From Analytics" Extension
Your rtNOW email
Workplace
The Knowledge Library
The rtNOW App 6 Topics
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Lesson Content
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Nomenclature
Notifications – Scroll to the Top When Not Active.
Scheduling
rtNOW Environment vs Facility Environment
What happens during a call.
In the Future…
Creating a HIPAA Compliant Home Environment 2 Topics
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Lesson Content
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The HIPAA Compliant Environment
The HIPAA compliant equipment.
Creating Confidence
EMRs
Trading Shifts and Communicating Within rtNOW
Call Tracking – Get Paid!
The MOST important tidbits.
Policy Documents.
The Future 1 Quiz
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Lesson Content
The Future Quiz
Next Step – The Test Call

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