posted by admin
- ALWAYS close, and re-open Chrome at the beginning of your shift. This causes 90% of the problems with video chat not working. Make sure all other browsers and video chat software are closed as well.
- ALWAYS MAKE SURE YOUR ENVIRONMENT IS HIPAA COMPLIANT!
- Situate yourself indoors in a private area.
- Make sure nobody else can hear you speaking. This means kids, spouse, etc.
- Use a headset with a microphone. This prevents anyone from hearing the patient or hospital environment.
- Make sure anyone on the call is not able to hear other people speaking.
- ALWAYS be scrolled to the top of the “schedule” page when not actively doing something so you don’t miss notifications.
- Always click the “clear all calls” notification if you are not filling out an assessment page, or not actively on a call.
- iPads are made to pick up sound from the front. If you cannot hear a nurse, patient, or other staff member that is on the side, please ask them to position themselves toward the front of the iPad so the microphone can pick them up.
- DO NOT DECLINE A CALL, and ALWAYS ANSWER IMMEDIATELY. Let leadership know immediately if a call is accidentally declined. Remember, it will go to your personal voicemail!
- DO NOT LEAVE YOUR FIXED, HIPAA COMPLIANT AREA. Going outside, upstairs, etc. is ok for the initial phone call. But driving from the location is unacceptable. Consider time you will need to drop off kids, run down the street, etc. before you take a shift, or ask for an emergency shift swap on Workplace if something comes up. As we allow 2 hour blocks, it is truly easy to find work-arounds.
- INITIATE A VIDEO CHAT WITHIN 5 MINUTES. This means making sure your computer is ready to go, with all appropriate tabs, at the beginning of your shift.