There may be times when you have picked up a shift, but will want to try to give it up.  All shifts are self-scheduled, so this is your responsibility.  We will expect you to keep any shift you have until you find someone to pick it up for you.

We have found a few methods that work extremely well to post a shift and try to get others to pick them up.

1. employees@rtnow.net.  Sending an email to this address will send it to all rtNOW employees.  Just remember to send it from your @rtnow.net email or it may not go through.
2. Workplace by Facebook.  Facebook has a business networking platform that we request all rtNOW agents are a part of.  Please click on this link to be added to Workplace.  We use Workplace not only to help agents trade shifts, but also communicate timely and important information, and celebrate together successes.  This is our main form of communication, and it works great!

In addition, the rtNOW Dashboard website is another place we may post information.  While this is one-way (you will not be able to post information), it is still worth noting that we do sometimes use it to communicate information to our agents.  Usually it will be either embedded within a client’s page, or in the “news” section.

When posting a shift to give up or trade:

There is a special circumstance for new RTs that do not have multiple licenses in all states we operate in that you should be aware of.  It plays out like this:

Let’s say RT1 has only one state license signs up for a shift.  A “super agent” with licenses in all states we currently operate in will still see the same time block as open in their gap schedule.  This makes sense, because we still have a coverage gap for the additional states that RT1 cannot cover.  The super agent picks up the same time block.  Now there are two RTs scheduled for the same time.

If RT1 needs to give up a shift, do they need to find a replacement?  No! The super agent which “filled the gap” with additional states is also licensed in the one state RT1 is licensed in.

Because of this, if you are an RT that does not have every state license that we operate in, then you will need to do the following so that we don’t needlessly pay additional overhead.

• In the regular schedule, (not the gap schedule) look at your time block and note ALL other RTs that overlap with your time.  Write down the names and when they overlap.
• Contact them on Workplace and confirm if they are a “super agent” with licenses in all states we work in, or not.
• Assuming they are, you do not need to find a replacement for that block of time.
• Contact the next RT (if there is one) that has a time block that overlaps with yours and repeat the process.
• By the end of this, you should know if there will be any new gaps in coverage or not.
• If there are no new gaps in coverage, simply drop the shift.  There is no need to find another replacement.  Just alert everyone on Workplace that you are dropping the shift, but that it appears to be covered.
• If you have checked and can see there will be gaps if you drop the shift (for example, there was no one else scheduled when you were, or the other person also had only one state license), then alert everyone on Workplace the specific times that you need to have covered.
• Make the adjustments to your calendar accordingly once you have found someone to cover your shift, and make sure they do the same.