While most computers have an internal microphone and speaker, we require headphones with a microphone for rtNOW.
The reason is two-fold:
- It is an added layer of protection for patients, protecting their personal health information (PHI).
- It minimizes the possibility of feedback.
The headsets can be bluetooth, or directly connected via a wire. Some modern computers have one headphone jack for newer phone headphones that have an integrated microphone (or example the headphones provided with some iPhone models). These are fine.
Just make sure you test it before taking a call to make sure it works. (We will have an opportunity to test during our “test call” after the online training is done, but you may want to check it out before then).