rtNOW depends on fast and reliable internet service. The connections made are directly from your computer to the iPad on-location. As such, a lot depends on your connection speed. High speed Internet connections are required. If you are able to have video chats on other software without any issues, then you will probably be fine. One quick way to find out if your connection is fast is to visit https://www.speedtest.net/ and click “go”. It will test and report your download and upload speeds. If you have a question as to whether or not your service will be fast enough, please run that test and contact Justin at email@example.com and we can discuss it directly.