Eventually, we will be moving to an on-demand video chat model.  This means the initial phone call will be obsolete.  Clients will simply touch the “start call” button, and they will immediately be connected with an RT via video chat.  rtNOW agents will at that point have an increase in base pay, and will always be in front of their computer.  (Of course,when not taking a call you will be free to watch TV, work on other items, etc).  We are excited as we near this stage, and look forward to making rtNOW more immediate for our clients, and even better for our agents.