If you have determined a video chat is possible, the next step is to schedule a video chat as quickly as possible. We aim for 0 minutes of delay between a phone call and video chat, however, we recognize that you may not be able to immediately be at a computer. Please then ask them if they can be at the iPad and initiate a call in 5 minutes, for example. Please ensure that you are never more than 5 minutes away from your computer, and able to do a video chat within that time.
The video chat happens over our rtNOW App. From your perspective, it will be a web page within your browser – your “web portal”. We will go into more details on the app later. The video chat will be automatically routed to your computer during times you are scheduled if you have the appropriate licence/facility-specific training.